Customers in the loop. Your brand everywhere they look.

When customers log in, accept a quote, view a certificate or read an email, they see your business: your logo, your colours, your sender name. The installHUB footer drops away when your brand takes the visual lead. Customers don’t think about who’s powering it; they think it’s yours.

Self-service portal where homeowners review quotes and track job progress, without phoning the office. Each job has a live status pill so customers always know where things stand. Mobile-first, multi-language, white-label.

Every event in the customer journey has a templated SMS or email that fires automatically: quote sent, appointment booked, payment received, certificate issued. Plus a real-time in-app notification centre that keeps the installer team on the same page without manual hand-offs.

Magic-link login by email, self-registration on first quote, self-decline with reason captured for sales analysis. Customers help themselves; your office handles the work that actually needs a person.

Customer submits an enquiry from your embedded form. They get a branded quote by SMS. They tap the link, self-register if they’re new, and review the quote in your-branded portal. They accept; the install workflow kicks off; they get an appointment-confirmation SMS. The day before, an automatic reminder. They track the install status in the portal as your team works through it. Every touchpoint runs itself. The customer never had to phone you.

The point isn’t any single piece: it’s that the whole sequence works without a manual hand-off, and your brand carries it.