ENA Direct Connect submissions, smart field mapping from your survey answers, image optimisation that prevents rejections, and a two-way comment thread that lives on the job record. No separate portal logins, no re-keying, no email threads to lose.
WITHOUT vs WITH
Without installHUB
✕
Survey done, then re-key the data into ENA Direct Connect
✕
Rejected because the consumer-unit photo was over the size limit
✕
DNO emails asking for clarification — chase via inbox
✕
“Did we remember the MPAN?” — re-open the survey, copy-paste
With installHUB
✓
Survey data auto-maps into the DNO form
✓
Images auto-optimised to DNO file-size specs before submission
✓
Two-way thread on the job; DNO comments come straight to installHUB
✓
Smart field mapping ensures MPAN, photos and serial numbers land correctly
ENA DIRECT CONNECT
The DNO application generates automatically from the completed survey — MPAN, address, customer details, photos, install specs — and submits through the ENA Direct Connect gateway. Track status in real-time (pending / approved / rejected / changes requested) on the job record. All DNO correspondence stays attached to the job.
Auto-generated DNO application from survey data
Submit through ENA Direct Connect gateway
Real-time status tracking (pending / approved / rejected / changes requested)
All correspondence stored with the job; re-submit easily on changes-requested
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SMART FIELD MAPPING
Every survey question maps to its matching DNO field — MPAN, photos, install coordinates, product serial numbers — and auto-populates on survey complete. Manual overrides available where you need them. Specific listeners ensure MPAN and consumer-unit photos copy into the DNO form correctly, every time.
Survey question → DNO field mapping configured once
Auto-populates the DNO form on survey complete
Manual override available per field
MPAN and consumer-unit photos copy into the right DNO slots specifically
IMAGE OPTIMISATION
Oversized photos used to bounce your DNO submission. The system now detects oversized cutout images, resizes to DNO specs with smart compression (preserving detail), and submits the optimised images automatically. Before that — the readiness check tells you what’s still missing before you submit, so you stop chasing your own tail.
Oversized images detected automatically
Smart compression preserves detail while hitting DNO file-size specs
Readiness check validates all required DNO fields before submit
Blocks incomplete submissions; surfaces gaps with one-tap fixes
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TWO-WAY THREAD
When the DNO asks a question — “send a clearer photo of the consumer unit”, “MPAN looks wrong, please confirm” — the comment lands on the job record. Reply directly in the platform; the full thread stays attached to the job, not in a separate email chain that gets lost. Email notifications keep the team in the loop.
DNO comments appear on the job record
Reply directly in the portal; mark as read
Full thread visible to anyone on the team with job access
Email notifications on new DNO comments
MORE DNO POWER
Online via the ENA gateway for the vast majority; paper submission supported as a fallback for the rare application that needs it.
Every field sent, every response received, with timestamps — court-ready paper trail.
DNO requests corrections? Update the survey, regenerate the submission, send.
Block submission until all required fields are populated and images are within spec.
EXPLORE RELATED
The survey data that feeds every DNO submission.
Adaptive logic
Photo capture
OCR scanning
Floorplan drawing
Field operatives capture the data on-site that auto-feeds the DNO.
Offline-first
Photo + signature capture
OCR scanning
Daily job list
Every DNO notification lives with the rest of the customer pack.
Auto-generated certs
Branded templates
Audit trail
On-demand re-generation
The job record is where DNO status, comments and audit trail live.
One record per job
Status flows automatically
Audit trail
Customer portal view
“installHUB was the perfect solution! With a simple platform and app, you could work through the process, collating the required information as you go, literally saving hours of admin time before and after the install. In addition, the support offered by the staff is unrivalled. Fast to respond to any queries, to maximise the user experience.”
Director, DWM Electrical LTD
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