DNO & regulatory

Submit the DNO straight from the survey. Track it on the job.

ENA Direct Connect submissions, smart field mapping from your survey answers, image optimisation that prevents rejections, and a two-way comment thread that lives on the job record. No separate portal logins, no re-keying, no email threads to lose.

ONE-TAP SUBMISSION TO ENADNO submission · J-0142INSTALLERKhan EV Solutions LtdSITE14 Acacia Ave, SW18 4PQEQUIPMENT7kW EV charger · MPAN 1200 0123FORMG98 EV charger notification (pre-filled)Submit to ENA →ENADirect ConnectREFENA-G98-2891STATUSNot submittedSubmitted · pendingApproved · G98Two-way thread · replies sync

WITHOUT vs WITH

From re-keying into ENA to one-tap submission.

Without installHUB

✕

Survey done, then re-key the data into ENA Direct Connect

✕

Rejected because the consumer-unit photo was over the size limit

✕

DNO emails asking for clarification, chase via inbox

✕

“Did we remember the MPAN?”: re-open the survey, copy-paste

With installHUB

✓

Survey data auto-maps into the DNO form

✓

Images auto-optimised to DNO file-size specs before submission

✓

Two-way thread on the job; DNO comments come straight to installHUB

✓

Smart field mapping ensures MPAN, photos and serial numbers land correctly

ENA DIRECT CONNECT

Submit through ENA Direct Connect without leaving installHUB.

The DNO application generates automatically from the completed survey (MPAN, address, customer details, photos, install specs) and submits through the ENA Direct Connect gateway. Track status in real-time (pending / approved / rejected / changes requested) on the job record. All DNO correspondence stays attached to the job.

Auto-generated DNO application from survey data

Submit through ENA Direct Connect gateway

Real-time status tracking (pending / approved / rejected / changes requested)

All correspondence stored with the job; re-submit easily on changes-requested

ENA Direct Connect · in-appNo tab-switchingG98 NOTIFICATION · PRE-FILLEDInstaller IDKEV-44192Site MPAN1200 0123 4567Equipment7kW Pod-Point Solo3MCS / OEM certMCS-2026-0387DNO regionUK Power NetworksEarthingTN-C-S (PME)Submit →STATUS PIPELINE1Draft2Submitted3Approved
Smart field mappingSurvey answers → DNO fieldsSURVEY ANSWERSEquipment:Pod-Point Solo3 7kWMPAN:1200 0123 4567Earthing:TN-C-S (PME)MCS no.:MCS-2026-0387Phase / rating:Single phase, 32ADNO area:UK Power NetworksSite postcode:SW18 4PQDNO G98 FORMEQUIP:Pod-Point 7kWMPAN:1200 0123 4567EARTH:TN-C-SMCS:MCS-0387PHASE:1ph · 32ADNO:UKPNPCODE:SW18 4PQ✓ All fields valid

SMART FIELD MAPPING

Survey answers in. DNO fields out.

Every survey question maps to its matching DNO field (MPAN, photos, install coordinates, product serial numbers) and auto-populates on survey complete. Manual overrides available where you need them. Specific listeners ensure MPAN and consumer-unit photos copy into the DNO form correctly, every time.

Survey question → DNO field mapping configured once

Auto-populates the DNO form on survey complete

Manual override available per field

MPAN and consumer-unit photos copy into the right DNO slots specifically

IMAGE OPTIMISATION

No more rejections because the photo was 50KB too big.

Oversized photos used to bounce your DNO submission. The system now detects oversized cutout images, resizes to DNO specs with smart compression (preserving detail), and submits the optimised images automatically. Before that: the readiness check tells you what’s still missing before you submit, so you stop chasing your own tail.

Oversized images detected automatically

Smart compression preserves detail while hitting DNO file-size specs

Readiness check validates all required DNO fields before submit

Blocks incomplete submissions; surfaces gaps with one-tap fixes

Image optimisationNo more upload-too-big errors5.2 MB800 KB→OPTIMISERSIZE REDUCTION5.2 MB → 800 KB84.6% smaller · quality preserved
Two-way threadDNO ↔ installer, in-appENA-G98-2891 · THREADDNOUK Power Networks · 09:14Earthing photo unclear, can you re-uploadwith the bonding clamp visible?You · 09:38Re-uploaded with bonding clamp in shot.📎 earthing-clamp.jpg · 740 KBYouDNOUK Power Networks · 09:52Got it, reviewing now. Should be done by 14:00.Approved · G98 acknowledged13:47 · full audit trail saved to job

TWO-WAY THREAD

DNO comments come to you. You reply on the same thread.

When the DNO asks a question (“send a clearer photo of the consumer unit”, “MPAN looks wrong, please confirm”) the comment lands on the job record. Reply directly in the platform; the full thread stays attached to the job, not in a separate email chain that gets lost. Email notifications keep the team in the loop.

DNO comments appear on the job record

Reply directly in the portal; mark as read

Full thread visible to anyone on the team with job access

Email notifications on new DNO comments

MORE DNO POWER

Everything else your DNO workflow needs.

Submission options

Online via the ENA gateway for the vast majority; paper submission supported as a fallback for the rare application that needs it.

Audit trail

Every field sent, every response received, with timestamps, court-ready paper trail.

Resubmit on demand

DNO requests corrections? Update the survey, regenerate the submission, send.

Compliance pre-checks

Block submission until all required fields are populated and images are within spec.

EXPLORE RELATED

Where DNO submissions fit in the rest of installHUB.

Surveys & assessments

The survey data that feeds every DNO submission.

Adaptive logic

Photo capture

OCR scanning

Floorplan drawing

Mobile app

Field operatives capture the data on-site that auto-feeds the DNO.

Offline-first

Photo + signature capture

OCR scanning

Daily job list

Documents

Every DNO notification lives with the rest of the customer pack.

Auto-generated certs

Branded templates

Audit trail

On-demand re-generation

Job lifecycle

The job record is where DNO status, comments and audit trail live.

One record per job

Status flows automatically

Audit trail

Customer portal view

★★★★★

“installHUB was the perfect solution! With a simple platform and app, you could work through the process, collating the required information as you go, literally saving hours of admin time before and after the install. The support offered by the staff is unrivalled.”

David McTurkDirector, DWM Electrical Ltd
★★★★★

“They took the time to understand our business needs, offering professional advice and recommendations for the appropriate options.”

Steve WrightHead of Operations, Car Charged UK
★★★★★

“installHUB’s software coupled with our affordable EV charging solutions will make the installation process easier than ever before, and we are so excited.”

Tom BloorManaging Director, evec

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Frequently asked questions

How does installHUB handle DNO applications?

It captures connection data on site and submits DNO applications through ENA Direct Connect without re-keying.

Can I submit a DNO without leaving installHUB?

Yes, you submit through ENA Direct Connect from inside installHUB, with survey answers mapped to DNO fields.

Can I track the DNO response?

Yes, DNO comments come back to you and you reply on the same thread, tracked on the job.

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