98+ templated SMS and email triggers across the customer journey — quote sent, appointment booked, payment received, certificate issued. Plus an in-app notification centre that keeps your team on the same page in real time.
WITHOUT vs WITH
Without installHUB
✕
Office types appointment reminders by hand the day before
✕
Quote sent — did the customer get the email?
✕
Payment chase emails written one-by-one
✕
Team finds out a quote was accepted at the standup
With installHUB
✓
Reminders sent automatically the day before, with the field operative’s details
✓
Quote SMS and email together; delivery tracking on every send
✓
Automatic overdue-invoice reminders on a schedule
✓
Real-time notification fires the moment the customer accepts
AUTO CUSTOMER COMMS
Every event in the customer’s journey has a templated email (and where relevant, SMS) that fires automatically: quote sent, quote accepted, appointment booked, appointment reminder, payment requested, payment received, certificate issued, customer pack ready. You don’t write any of them — they ship branded with your colours and your sender name, and you can override the copy per company.
98+ templated email events across the customer lifecycle
SMS sent for the events that warrant a phone-direct touch
Branded with your colours, your sender name, your reply-to
Delivery tracking with bounce and spam-complaint handling
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APPOINTMENT REMINDERS
The day before every appointment, the customer gets an email and an SMS with the date, time, address and your company phone number. The field operative gets a push notification and an email with the customer’s contact details and the site address. Configurable per company: opt in to including the field operative’s number in the customer reminder, or keep it generic.
Day-before customer reminder with appointment details and your phone number
Day-before field operative reminder with site address and customer contact
Configurable: include or omit operative phone in the customer reminder
Email and SMS both sent; one fails, the other still lands
REAL-TIME IN-APP NOTIFICATIONS
Job approved, quote accepted, payment received, customer message replied — every event the team needs to see lands in a single in-app notification feed. Real-time delivery via WebSockets so updates appear without refresh; filter by type; bulk-mark-read; deep-link straight to the originating job.
Live in-app notifications for job status, quotes, payments, messages
Bell icon with unread count in every view
Filter, sort, mark single or bulk as read
Real-time delivery via WebSockets
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MORE COMMUNICATION POWER
Multi-country SMS delivery with delivery-receipt tracking. Metered usage, per-country rates — you see exactly what you’re paying for.
Bounces and spam complaints handled automatically; deliverability stays clean.
Customers toggle their own email and SMS consent; GDPR-clean.
Admin gets alerted on large unpaid invoices, urgent customer events, on-call escalations.
EXPLORE RELATED
Every email and SMS carries your brand, not installHUB’s.
Branded emails
SMS sender name
98+ templates
Per-product theming
The destination most comms link to.
Self-service dashboard
Quote review
Job tracking
Mobile-first
Magic-link emails for friction-free login.
Magic-link login
Self-registration
Multi-language
Self-decline with reason
Where overdue-invoice reminders live in detail.
Stripe Connect (Pro+)
Deposits + payment requests
Payments dashboard
Credit notes
“installHUB was the perfect solution! With a simple platform and app, you could work through the process, collating the required information as you go, literally saving hours of admin time before and after the install. In addition, the support offered by the staff is unrivalled. Fast to respond to any queries, to maximise the user experience.”
Director, DWM Electrical LTD
©2025 installHUB™ | A product of Khan Soft Ltd
Company number: 15956975