Communications

Every milestone, automatic. Every channel, branded.

98+ templated SMS and email triggers across the customer journey: quote sent, appointment booked, payment received, certificate issued. Plus an in-app notification centre that keeps your team on the same page in real time.

ENQUIRYSURVEYQUOTEINSTALLDONESMSEmailSMSEmailEmailEVENTS FIRED01234of 98+ templatesBranded email templates · SMS for milestones · live in-app feedNotificationsSMSEnquiry receivedThanks Sarah, we’ll be in…EMSurvey bookedThu 22 May · 10:00SMSQuote sent · reviewOne tap to accept…EMDay-before reminderTomorrow 10:00 · BenEMInstall completeCertificate in your portal

WITHOUT vs WITH

From manual hand-cranked emails to automatic milestone comms.

Without installHUB

✕

Office types appointment reminders by hand the day before

✕

Quote sent, did the customer get the email?

✕

Payment chase emails written one-by-one

✕

Team finds out a quote was accepted at the standup

With installHUB

✓

Reminders sent automatically the day before, with the field operative’s details

✓

Quote SMS and email together; delivery tracking on every send

✓

Automatic overdue-invoice reminders on a schedule

✓

Real-time notification fires the moment the customer accepts

AUTO CUSTOMER COMMS

98+ events, every one covered.

Every event in the customer’s journey has a templated email (and where relevant, SMS) that fires automatically: quote sent, quote accepted, appointment booked, appointment reminder, payment requested, payment received, certificate issued, customer pack ready. You don’t write any of them: they ship branded with your colours and your sender name, and you can override the copy per company.

98+ templated email events across the customer lifecycle

SMS sent for the events that warrant a phone-direct touch

Branded with your colours, your sender name, your reply-to

Delivery tracking with bounce and spam-complaint handling

Inbox · sarah.smith@example.com5 new from installHUB · all brandediHinstallHUB · Enquiry receivedThanks Sarah, we’ll be in touch within 24 hours.09:14iHinstallHUB · Quote ready to review7kW EV charger install · £1,247.0011:02iHinstallHUB · Appointment confirmedThu 22 May · 10:00 with Ben Asher14:30iHinstallHUB · See you tomorrowDay-before reminder · 10:00 arrival windowYesterdayinstallHUB · All doneCertificate in your portal · thanks!Just now
T-minus 24 hours · auto triggerThu 22 May install12369Reminder firedCustomerinstallHUB SMSSee you tomorrow 10:00Your installThu 22 May · 10:00Ben Asher arriving0207 555 0142Reschedule?Reply to this SMS ortap belowField operativeinstallHUB pushTomorrow: 3 jobs · Ben10:00 SmithSW18 4PQEV charger install0207 555 014214:00 PatelSW17 2RRSolar PV installSAME REMINDER · BOTH PARTIES · AUTOMATICDelivery tracked · both sent

APPOINTMENT REMINDERS

No more ‘you were coming today?’

The day before every appointment, the customer gets an email and an SMS with the date, time, address and your company phone number. The field operative gets a push notification and an email with the customer’s contact details and the site address. Configurable per company: opt in to including the field operative’s number in the customer reminder, or keep it generic.

Day-before customer reminder with appointment details and your phone number

Day-before field operative reminder with site address and customer contact

Configurable: include or omit operative phone in the customer reminder

Email and SMS both sent; one fails, the other still lands

REAL-TIME IN-APP NOTIFICATIONS

Every important event, in one feed.

Job approved, quote accepted, payment received, every event the team needs to see lands in a single in-app notification feed. Real-time delivery via WebSockets so updates appear without refresh; filter by type; bulk-mark-read; deep-link straight to the originating job.

Live in-app notifications for job status, quotes, payments, messages

Bell icon with unread count in every view

Filter, sort, mark single or bulk as read

Real-time delivery via WebSockets

installHUB · admin dashboard0123LIVE NOTIFICATIONSQuote acceptedSarah Smith · SMITH-2026-0142Just now£Payment received£1,247.00 · Stripe2 seconds agoNew messageInstall Completed5 seconds agoOVERVIEWActive jobs47Today’s appointments12Pending quotes8FEED LIVEWebSocket connected

MORE COMMUNICATION POWER

And a few more comms capabilities worth knowing about.

SMS via Infobip

Multi-country SMS delivery with delivery-receipt tracking. Metered usage, per-country rates, you see exactly what you’re paying for.

Email bounce handling

Bounces and spam complaints handled automatically; deliverability stays clean.

Customer comms preferences

Customers toggle their own email and SMS consent; GDPR-clean.

Internal alerts on big events

Admin gets alerted on large unpaid invoices, urgent customer events, on-call escalations.

Two-way in-app messaging

Office, field operative and customer all message on the same thread, tied to the job. No fragmented email chains, no missing context when someone picks up a stalled visit.

Mobile push notifications

Field operatives get the next job, the urgent customer message and the appointment change as a push notification to their phone, even when the app is closed.

EXPLORE RELATED

Where communications connects across installHUB.

Custom branding

Every email and SMS carries your brand, not installHUB’s.

Branded emails

SMS sender name

98+ templates

Per-product theming

Customer portal

The destination most comms link to.

Self-service dashboard

Quote review

Job tracking

Mobile-first

Self-service

Magic-link emails for friction-free login.

Magic-link login

Self-registration

Multi-language

Self-decline with reason

Invoicing & Payments

Where overdue-invoice reminders live in detail.

Stripe Connect (Pro+)

Deposits + payment requests

Payments dashboard

Credit notes

★★★★★

“installHUB was the perfect solution! With a simple platform and app, you could work through the process, collating the required information as you go, literally saving hours of admin time before and after the install. The support offered by the staff is unrivalled.”

David McTurkDirector, DWM Electrical Ltd
★★★★★

“They took the time to understand our business needs, offering professional advice and recommendations for the appropriate options.”

Steve WrightHead of Operations, Car Charged UK
★★★★★

“installHUB’s software coupled with our affordable EV charging solutions will make the installation process easier than ever before, and we are so excited.”

Tom BloorManaging Director, evec

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