Job messaging for installers

One thread per job. Everyone on it.

Office, field operative and customer on the same conversation, attached to the job it is about, whether the message arrives from the portal, an SMS or WhatsApp. This page describes what is being built. It is not live yet.

JOB J-2026-0142ONE THREADOfficePortalBooked for Thursday, 10:00.CustomerWhatsAppCan you come after 2pm instead?OperativeSMSParts ordered, back Friday.Portal, SMS and WhatsApp, all on the same record
One thread per job, whatever the channel

WITHOUT vs WITH

Where the conversation lives today, and where it will live.

Today

✕

A customer replies to an SMS and the reply goes nowhere

✕

The office messages the field operative from a personal phone

✕

Half the conversation is in somebody’s inbox

✕

Whoever picks the job up next cannot see what was agreed

When this lands

✓

Every message sits on the job record, whatever channel it came in on

✓

The customer answers from the portal, an SMS or WhatsApp

✓

Email alerts in both directions, so nothing waits unseen

✓

One queue across every job, showing what is still waiting on a reply

THE JOB THREAD · COMING SOON

Every message against the job it belongs to.

One thread per job, carrying the office, the field operative and the customer. A reply arriving by SMS lands on the same record as a message sent from the portal, so the next person to pick the job up reads the whole conversation rather than half of it.
One thread per job, not per person
Portal, SMS and WhatsApp messages on the same record
The full history stays with the job
Email alerts in both directions
JOB J-2026-0142ONE THREADOfficePortalBooked for Thursday, 10:00.CustomerWhatsAppCan you come after 2pm instead?OperativeSMSParts ordered, back Friday.Portal, SMS and WhatsApp, all on the same record
One thread per job, whatever the channel
NEEDS A REPLYACROSS EVERY JOBSmith, SW18Customer asked about access2hBergstrom, SW16Photo sent from site5hSteuber, GL54Quote question1dOldest first, so nothing sits unanswered
What is still waiting on a reply
THE INBOX · COMING SOON

One queue for everything waiting on a reply.

A single list across every job showing which conversations still need an answer and how long each has been waiting, so a customer question does not sit unanswered because it arrived on a job nobody opened that day.
Every job with an unanswered message, in one list
Oldest first, with how long it has waited
Reply without opening each job in turn
Shared across the office team

WHAT IT CONNECTS TO

Built on what already carries your messages.

The communications you already send

The 98+ templated emails and SMS that fire on quotes, appointments and payments are live today. Job messaging adds the reply side of that conversation.

The customer portal

The thread appears where customers already track the job, so there is nothing new for them to sign up to or install.

The field operative’s app

Messages reach the person actually on site, on the phone they already carry for the job.

EXPLORE RELATED

Where job messaging fits across installHUB.

Communications

Every automatic message that goes out today.

98+ branded templates

Three appointment reminders

SMS and email

On-the-way with live ETA

Customer portal

Where the customer will read and reply.

Self-service dashboard

Quote review

Job tracking

Mobile-first

Self-service

What customers can already do without ringing in.

Magic-link login

Self-registration

Confirm or cancel appointments

Self-decline with reason

Mobile app

What the field operative carries on site.

Works offline

Evidence capture

The day as a journey

Automatic check-in

★★★★★

“installHUB was the perfect solution! With a simple platform and app, you could work through the process, collating the required information as you go, literally saving hours of admin time before and after the install. The support offered by the staff is unrivalled.”

David McTurkDirector, DWM Electrical Ltd
★★★★★

“They took the time to understand our business needs, offering professional advice and recommendations for the appropriate options.”

Steve WrightHead of Operations, Car Charged UK
★★★★★

“installHUB’s software coupled with our affordable EV charging solutions will make the installation process easier than ever before, and we are so excited.”

Tom BloorManaging Director, evec

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