The field operative's day. The survey. The DNO. All on the phone.

Field operatives open the app, see today's jobs, navigate to site, fill the survey form, capture photos and signatures, scan meter labels with OCR, and mark the job complete with an outcome, all of it working without signal. The moment connectivity returns, everything syncs.

Adaptive surveys with conditional logic mean an EV charger enquiry only asks EV-relevant questions; a solar enquiry only asks solar ones. Multi-image fields, floorplan drawing on tablet, barcode and OCR scanning, every input the field operative needs to capture real evidence without re-typing.

ENA Direct Connect submissions auto-generated from survey data. Smart field mapping puts MPAN, photos and serial numbers in the right boxes. Image optimisation prevents file-size rejections. Two-way comment thread on the job means DNO correspondence stops disappearing into someone's inbox.

Photos go into the survey field. The survey field maps into the DNO application. The DNO submission status updates the job. The job's data generates the install certificate. The certificate joins the customer handover pack. The customer gets emailed a polished file. Same data, captured once on-site, lands in five downstream documents without anyone re-typing it.

The point isn’t that any one of these steps is novel: it’s that the whole sequence runs without a manual hand-off between field operative, office and accounts.