Work reaches installHUB through an enquiry link or embedded form, a bulk import, or Zapier from a system you already run. There is no pre-built connector to a named claims platform, and we would rather say so than imply one.
Your panel lives in the platform with each contractor's pre-qualification questionnaire: insurance, accreditations, competencies and approval tier, in one consistent shape rather than a folder of PDFs. Work is placed with the network and contractors respond. Contractors are onboarded on a subsidised partner plan, so joining your network costs them nothing, which removes the usual reason a subcontractor refuses to adopt a principal's system.
Contractors quote against the job and you review and approve before anything proceeds. On subcontracted work you can withhold the policyholder's details from the quote, so a contractor bidding sees the work and not the person.
Scheduling, route planning and a mobile app the contractor works from, with photographs, timestamps and signatures captured on site and attached to the job rather than arriving later by email.
Additional work reports cover the case every repair programme has to solve: the contractor opens something up, finds more, and needs it priced and authorised without starting a new job or losing the audit trail.
Automated milestone updates and a portal where they can review quotations and track status. The branding is yours throughout, including on work done by a contractor they will never know was subcontracted.
The completed job carries its own evidence, its own variations and its own invoice, so the record your finance team and your auditors need is the job record itself.
The contractor network, the pre-qualification questionnaire, network quoting, the customer portal, white labelling, operative tracking, route optimisation and multi-country support are Enterprise features. Enterprise is priced per deployment rather than per seat, because a repair network is not the same shape as a ten-person installation firm.
The fastest way to know whether this fits is to walk one of your own job types through it end to end. That is a conversation rather than a trial signup.
Gas and heating repair, plumbing repair, boiler servicing and general electrical work are live job types, so a home emergency or buildings claim can be placed without anything being built first. Each one carries an insurance claim section alongside the repair questions. Trades outside that list are set up as a custom job type before go-live, with the intake form, the on-site form and the documents built to match the work.
Software that manages the physical repair work behind a claim and the network of contractors who carry it out. It holds the contractor panel and its accreditations, places jobs with contractors, collects scopes and prices back for approval, tracks attendance and evidence from site, handles additional work found during the repair, and keeps the policyholder informed under the principal's brand. It is separate from claims management software, which handles notification, policy validation, reserving and settlement.
No. installHUB runs the repair side and is not a claims platform. It does not handle first notification of loss, policy administration, reserving, indemnity spend analytics, estimating or fraud triage. It takes over once a claim has become a job of work and hands back a completed, evidenced and invoiced job, so it runs alongside a claims system rather than instead of one.
Through an enquiry link or an embedded form, a bulk import, or Zapier from a system you already run. There are no pre-built connectors to named claims platforms such as Guidewire or Duck Creek, and integration work of that kind would be scoped as part of an Enterprise deployment.
No. On Enterprise, contractors in your network are onboarded on a subsidised installation partner plan, so the work they do on your behalf costs them nothing. Each contractor still gets their own login and their own company record, which is what keeps their accreditations, their compliance documents and their job history theirs rather than yours. That matters when a contractor works for more than one principal, which most of them do.
Each contractor completes a pre-qualification questionnaire that collects insurance, accreditations and product competencies in a consistent shape, and is placed on an approval tier. That record sits against the contractor in the platform rather than in a folder, so the panel and its current state are visible in one place.
Yes. Customer details can be withheld from a quotation sent to the network, so a contractor quoting for the work sees the job and not the person. That matters where work is put out to several contractors and only one will carry it out.
Yes. White labelling covers the portal, documents and email, so the policyholder sees your brand throughout, including on work carried out by a contractor. The customer portal is where they review quotations and track the status of their job.
Through additional work reports. The contractor records what they found, it is priced and authorised against the existing job, and the original record keeps its audit trail rather than a second job being raised alongside the first.
installHUB tracks a working hours SLA on each job status, so you can see which jobs are at risk or over and get a daily digest of what needs attention, on Enterprise. It does not score individual contractors or rank them in a league table. The job record still shows what was placed with whom, when they attended, what they found and what it cost.
Enterprise. The contractor network, pre-qualification questionnaire, network quoting, customer portal, white labelling, operative tracking, route optimisation and multi-country support are all Enterprise features, priced per deployment rather than per seat.
Yes. installHUB is multi-country and already runs across more than one market. The only genuinely UK-specific parts are the electricity grid connection workflows, which a repair network would not normally use.
installHUB does, on the Enterprise plan. Work is placed with contractors you have already vetted and approved, they quote back for your approval, and every job then reports its stage, the evidence captured on site and the documents issued, so the repair is traceable from instruction through to sign-off.
Every job in the network reports to one place regardless of who is carrying it out. You see the stage it has reached, the photographs taken on site, the documents issued and what the policyholder has been told, without needing a login to each contractor's own systems.
