“As Costelloes EV grew, our requirements became more complex and we needed some bespoke functionality that wasn't available within InstallHub at the time. Another software provider offered a similar system with some of the customisation we needed, so we made the decision to move away. Just over a year later, we came back to InstallHub.”David CostelloeManaging Director, Costelloe's EV
Losing a customer to a competitor is not usually the opening line of a case study. It is the reason this one is worth reading: the platform they came back to was not the one they left.
“During the time we'd been away, it was clear the InstallHub team had listened to its users and invested heavily in developing the platform. The improvements in customisation were significant and, in several areas, what they had developed was actually better than what we'd originally been asking for.”David CostelloeManaging Director, Costelloe's EV · 5/5 review on G2
Costelloe’s EV are not running a network. They win the work and their own operatives install it, which is how most installHUB customers use the platform.
Enquiries arrive into the platform rather than into an inbox, so a lead is a record with an address and a requirement attached from the moment it exists.
Leads are qualified before anyone spends time on them, so effort goes to the jobs worth surveying.
The survey is scheduled as an appointment against the job, with the customer, rather than arranged by phone and remembered separately.
Instead of a call to agree a time, the customer can be sent a link and choose from the slots that are genuinely free. It removes a round of phone tag from every single job.
Pricing is built from what the survey found and sent to the customer from the same record. The DNO notification is raised from the job rather than chased as a separate task, which is the part that quietly eats a day a week in this trade.
Accepted work is scheduled to their own field operatives, who work the job from the mobile app on site rather than from a printed sheet.
The job is invoiced and paid when the work is done, closing the loop in the same place it opened rather than in an accounts package a week later.
“InstallHub was a genuine game changer for us. It brought everything together, streamlined the grant process, simplified DNO notifications and helped us stay compliant. More importantly, it took hours of paperwork out of our working day and allowed our team to spend more time dealing with customers and actually installing EV charge points.”David CostelloeManaging Director, Costelloe's EV · 5/5 review on G2
That last sentence is the whole argument. An installer does not buy software to have better software. They buy it to spend the day installing rather than filing.
Lead capture, surveys, quoting, scheduling, the mobile app, invoicing and payments, in one subscription. See what is included at each tier.
See pricing →More storiesFrom single installers with their own field teams to manufacturers running nationwide networks.
All customer stories →More about Costelloe's EV at costelloesev.com.
