ON THE PHONE
One tap from the field operative.
When the visit ends, the app asks what actually happened. The operative picks the outcome and submits the job in the same tap, no extra paperwork, no phone call to the office.
Completed successfully closes the appointment and locks the job.
Additional work required and Job failed send the job straight back to the scheduling queue.
Customer-side cancellations (weather, customer cancelled, equipment failure) are captured with a reason and a category.
Outcome reasons reuse your existing cancellation reason list, so reporting stays consistent.
