Customer story · United Kingdom

A manufacturer installer network open to the whole UK trade

Volkswagen Group’s charging business needed installers for a product that does not behave like a normal charge point. Rather than appointing a few, it opened the network to the whole trade and put ordering inside the software those installers already used.
ParentVolkswagen Group
ModelOpen network
OrderingInside the platform
ProductRapid DC charging
The product

A charger that skips the groundworks

The Elli Flexpole was built at Volkswagen’s plant in Hannover and delivered rapid DC charging across two simultaneous outlets. An integrated battery is what made it unusual: it needed no grid upgrade, trenching or excavation to go in.

That matters because grid capacity, not demand, is what stalls most rapid-charging rollouts. A unit that sidesteps the civil works reaches sites that would otherwise wait years.

The distribution problem

Why a manufacturer installer network was the answer

Most manufacturer networks are built to route jobs. Elli’s problem was the other way round. The Flexpole opened up commercial sites that installers could not previously serve, so the constraint was not finding work for installers, it was getting the product into the hands of installers who could sell it.

Appointing a small panel would have limited reach. Recruiting broadly and then managing orders by email would not have scaled either.

The workflow they run Alternative path available Add-on that would extend it
1

The network was recruited from an existing audience

Rather than starting cold, the network was built from people already known to be doing the work. A campaign went out to current and former installHUB users, an audience of EV charge point installers who needed no explanation of what the job involved.

Add-on

Grow the network from the map instead

Recruitment does not have to be limited to an existing mailing list. Find installers surfaces candidates against the coverage a network actually has, and installers can be invited to register themselves, so a network is grown where the gaps are rather than where the contacts happen to be.

2

Joining was open, free and without a subscription

Any EV charger installation company in the UK could join Elli’s official installer network. No fee and no subscription, which removes the usual reason an installer never gets round to signing up.

3

Training and onboarding came with it

Installers were brought up to speed on a product most had not fitted before, so network membership meant capability rather than just a listing.

Add-on

Grade the network as it matures

Pre-qualification and approval levels sit alongside an open network, so a channel that starts wide can be tightened into a graded one later without rebuilding it. Competency, insurance and product training are captured in the same structured shape from everyone.

4

Purchase orders were raised inside installHUB

This is the part that made the network work. An installer who had won a site submitted the purchase order request from within their own installHUB account, alongside the job it belonged to. Ordering was not a separate process in a separate system.

5

The install ran on the installer’s own account

Survey, quotation, scheduling, the field operative on site and invoicing all ran in the installer’s own installHUB, the way the rest of their work did. Joining Elli’s network added a product line rather than a second system to learn.

Why it is shaped this way

The network is a supply channel, not a job queue

Reach over control

An open network trades curation for coverage. For a product limited by how many installers can sell it, that is the right trade.

No new system to adopt

Installers order and deliver from the account they already run their business in, which is the difference between joining a network and using one.

Demand stays with the installer

Elli is not routing leads. Installers find the sites and bring the orders, so the manufacturer scales through the trade rather than around it.

Room to tighten later

Pre-qualification and approval levels are available if an open network ever needs to become a graded one.

GET STARTED

Ready to manage your jobs end to end?

Join hundreds of installation businesses running their full workflow on installHUB.

✓ No credit card required

✓ 1 month free trial

✓ Cancel anytime

Company

©2026 installHUB™ | A product of Khan Soft Ltd
Company number: 15956975