A manufacturer selling across a whole country cannot fit the hardware itself, and the customer does not care where the boundary between manufacturer and installer sits. If the install goes badly, it is the manufacturer’s name on the box. myenergi needed enquiries to reach the right installer quickly, quotes to come back competitively, and one place to see what was happening across the country.
Customers arrive through myenergi’s own channels and complete an enquiry form carried in myenergi branding. Nothing about the form tells the customer another system is involved. The enquiry lands in installHUB as a structured lead with the property details, the product wanted and the customer’s contact preferences already attached.
The team sees every incoming enquiry in one queue and decides what happens next. Duplicates, out-of-area properties and enquiries that need a phone call first get handled before any installer is involved. Only leads myenergi is happy with are pushed forward.
An enquiry submitted through the customer-facing form is treated as ready for review and moves straight into allocation, which is what keeps response times short. A lead captured earlier in the funnel, entered by hand or imported, sits at its opening status and waits for someone to move it on. Both routes exist in the same queue, so you can run a fast lane and a checked lane side by side.
installHUB matches the job against the network on two axes at once: competency, meaning the installer is approved for that product type and has cleared vetting for it, and proximity, meaning the property sits inside the operating area the installer has declared. A short list of matched installers gets the job. A handful, not the whole network, so every installer who sees it has a real chance of winning it.
The same matching can hand the job to a single named installer rather than opening it to several. That is the model myenergi Ireland runs, and it suits a territory covered by one trusted partner. See how Ireland does it →
Installers who have completed manufacturer training can be flagged as product champions during vetting, so the people who know the hardware best are visible when you decide who a job should reach.
Each matched installer prices the work and submits a quotation. The customer sees the options and accepts the one they want. Price, availability and the installer’s own record all sit in front of them at the point of decision, so the choice is theirs and it is made with the full picture.
Quotations can be routed to you first, so you check the pricing and the scope, then release it to the customer under your own branding. myenergi Ireland runs exactly this, using it to keep pricing consistent across every job in the territory.
On acceptance the job moves to the installer who won it, carrying the survey notes, the property detail and the agreed scope with it. Nothing is re-keyed and nothing is lost in a handover email. The installer’s field operatives pick the job up on the mobile app and work it through to completion.
A branded customer portal lets the homeowner follow their job, see who is coming and when, and check their documents without phoning anyone. It carries your branding rather than the installer’s, so the relationship stays with you.
At every stage myenergi can see where a job is, who holds it and what is outstanding, across the entire network at once. The installer owns the visit. myenergi owns the picture. That is the part a spreadsheet and a shared inbox cannot give you once the volume climbs.
Nationwide coverage was assembled by hand. Someone had to find installers region by region, call them, talk them through the programme, collect their paperwork and keep a record of who covered where. It worked, and it took a great deal of time, and the picture of where coverage was thin lived in somebody’s head rather than on a screen.
The same job today starts with a purpose-built search across installers already on the platform, filtered by the products they fit and the areas they work. Coverage shows on a map, so the gaps are obvious before they become a problem rather than after a customer in that postcode has already enquired.
Installers you have an existing relationship with can be invited to self-register and join your network. They complete their own details, upload their own documents and place themselves on your map. The administrative work moves to the party that holds the information.
A pre-qualification questionnaire collects insurance, accreditations, competencies and product training in a consistent shape from every applicant. You approve per product type, so an installer approved for one product is not automatically loose on all of them, and you can mark the strongest of them as product champions.
An enquiry reaches matched installers on arrival rather than after a queue of manual triage.
Several suitable installers quote the same job, so the customer gets a real choice and myenergi does not have to negotiate every price.
Where the network is strong and where it is thin is a picture on a screen, not an educated guess.
The enquiry, the quote and the correspondence all carry myenergi branding, whichever installer does the work.
The same manufacturer, a different answer: one trusted subcontractor covering the whole territory, with myenergi reviewing every quote before it reaches the customer.
Read the Ireland story →CompareNationwide competitive, single subcontractor, national pilot and built-from-scratch. Four network models side by side, so you can see which one matches your programme.
Compare the models →More about myenergi at myenergi.com.
