Thousands of installation and service jobs run through this workflow.
myenergi does not install in Ireland. Someone else does. But the customer buys from myenergi, and every quote, every appointment and every field operative visit reflects on myenergi rather than on the contractor. The question was never “how do we find installers”. It was “how do we use a subcontractor without the customer ever experiencing one”.
They started with the full network toolkit, matching jobs across multiple installers. In practice one partner could cover the territory well, so they narrowed to that partner and kept the parts of the platform that mattered: lead review, quote review, branding and oversight.
Customers in Ireland enquire through myenergi. The form, the confirmation and everything that follows carries myenergi’s identity. The subcontractor who will eventually do the work is not part of the customer’s first impression, and does not need to be.
Every enquiry is looked at before it moves. This is the control point: myenergi decides what is a real job, what needs a conversation first, and what is ready to be priced. Only then does anything reach the installer.
Ireland is covered by one installation partner rather than a competitive panel. myenergi tried the network model first and concluded that for a territory this size, one partner they knew well was the better answer. Every install and every service visit across the country goes to them.
The same platform will match a job to a set of suitable installers on competency and proximity and let them compete for it. That is the model myenergi runs in Great Britain, where the territory is larger and no single partner could cover it. See how GB does it →
The subcontractor prices the work and submits the quotation to myenergi rather than to the customer. myenergi checks it, and releases it to the customer in myenergi branding. The customer receives a quote from myenergi. That is the whole point of the model: the subcontractor supplies the capability, myenergi keeps the relationship.
Acceptance and payment happen together, so the job is funded before anyone is scheduled to attend. There is no invoice chase at the end of a job that has already consumed a day of an field operative’s time.
On acceptance the job passes to the installation partner with the scope, the property detail and the agreed price attached. Their operatives work it on the mobile app. myenergi can see the state of every job in the territory without asking anyone for an update.
Service is the half of the business that never appears in a launch plan and never stops once the hardware is in the field. myenergi runs it through the same platform and the same partner.
Service requests arrive by phone to myenergi customer services. That call happens outside installHUB, which is a deliberate choice: a customer with a fault wants to speak to a person.
Customer services capture the fault and raise it as a service job in installHUB, with the property, the hardware and the symptom recorded against it. From this point the service job is tracked exactly like an installation.
A branded customer portal would let the homeowner log the fault, see the appointment that gets booked for it and follow the job through to closure, without a phone call and without waiting for office hours. The call route stays open for anyone who prefers it. myenergi has not turned this on yet, and it is the single largest reduction in inbound call handling available to them.
The same partner who handles installations handles service. The job lands with them, and they contact the customer to agree a time that works.
Rather than a phone call to agree a time, the customer can be sent a link and pick from the slots the field operative actually has free. Fewer calls, fewer missed appointments, and the diary fills itself.
The field operative works the job on the mobile app, records the outcome and closes it. myenergi sees the result against the customer’s record without asking for a report.
Every document the customer receives is a myenergi document, whoever holds the spanner.
Because every quote is reviewed before release, pricing across the territory is a decision rather than an accident.
Payment at acceptance means no job consumes an field operative’s day before it is paid for.
The same record, the same partner and the same oversight cover the hardware for its whole life, not just the day it goes on the wall.
The same manufacturer running the opposite model: a nationwide panel of installers competing on price for every job.
Read the GB story →CompareFour network models side by side, so you can see which one matches the programme you are running.
Compare the models →More about myenergi at myenergi.com.
